Customer Care

Delivery:

Delivery Charges:

For deliveries within the UK our standard delivery charge is calculated on the total order value as shown below.  Check here for International Shipping details.

Orders will be despatched as soon as possible after receipt of cleared payment. In most cases orders will be despatched to arrive within 5 working days. If however included in your order there is any furniture, mobile storage units or cubes then delivery may take up to 21 days.

Up to £10.00 - £2.95 delivery charge
Up to £25.00 - £3.95 delivery charge
Over £25.00 - £4.95 delivery charge

The only exceptions to these charges are that there may be delivery surcharges for any orders that include individual products which exceed 30kgs as these orders can not be shipped as a single parcel with a courier. This will mainly apply to orders for furniture or multiple orders of cubes, mobile storage units or stackers. For certain individual exceptionally heavy items there may be a shipping surcharge, these will be shown on the item page and added at the checkout

Items will be delivered by either Royal Mail, City Link, Fed-Ex or Parcelforce. Larger heavier items may be delivered either by our own transport or with Palletways. The charge for this service is calculated according to the total value of the order (and weight where applicable) and will be available to view at the checkout prior to confirmation of the order.
The item will be securely packaged and some of our larger heavier items will arrive on pallets. Please note when larger items are to be delivered by Palletways or our own transport this will need to be arranged for a day when there is someone present to assist the driver with moving the item from the van to your property.

All of our postage charges are for deliveries Monday to Friday during office hours. We may be able to arrange other times although these may be subject to a surcharge - please enquire.

If you wish to collect your item to save the delivery charge this can be arranged.

Returns Policy:

We offer a full 14-day money back guarantee, which covers the full purchase price of the item excluding any delivery charge. If you wish to return the product for any reason this must arranged within 14 days of receipt. Once the item has been returned in the condition it was received in you will receive your refund. We can arrange for the return of the item for you, we will then deduct the relevant charge from the refund. We will not be responsible for any return postage costs except in the following circumstances.

In the unlikely event that the item arrives damaged we will arrange for collection of the whole item (or damaged part). Once returned to us we will assess the item and if we find the damage has occurred during transit or as a result of a problem during manufacture we will provide a replacement product. This will then be returned to you at no cost.